In spite of our best efforts to clearly and concisely communicate information to our clients or to employees in training, our words don't always stick. It can be frustrating for the one doing the educating. The consequences can be much worse for our patients!

Dr. Sandra San Miguel - Associate Dean for Engagement and a Professor at Purdue University College of Veterinary Medicine - explains the common thread between veterinary professionals and professional athletes (the basis for this topic) as well as:

  • Reasons why people don’t always learn or absorb words that are spoken to them
  • How to make a better impact when communicating important information
  • How personal wellness and self care factor into the picture



Related: What Grandma Taught Me That School Didn't