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VetVine Client Care

Posted On Nov 18, 2015

Updated On Jun 25, 2025

The Change Process - How To Help Each Other

Wellness Wisdom

Originally contributed by Gwen Pettit, PT, PCC, MA, MS

I recently facilitated a "change process" with a large group in NM. One of their goals was to improve client flow and communication in their practice. One exercise called for the participants to break out into smaller groups to discuss various aspects of the agenda and how they applied to their practice. When we reconvened, a representative from each of the break-out groups was asked to share a summary of their discussion with the entire group.

It struck me that a number of the comments stemming from that group apply to anyone charged with making process changes in their respective office or practice. When asked their thoughts about the elements that generally constitute "best practices" or that define "wins" in their practice, these were some of the highlights:

  • Focus on a client driven process
  • Have a holistic view of the client
  • Share knowledge with each other
  • Effective communication among team members
  • Address conflict as soon as it comes up
  • Network with others who share your experience
  • Seek to improve and stay current with knowledge in the field
  • Own your stuff - don't blame others and acknowledge your part


This exercise and the process of identifying what it takes to operate at your best was useful for everyone. It clarified what constitutes "best practices" in their practice - in client contact and communication as well as interpersonally between team members. These are elements that can set the tone in any practice. And, as the group noted, sometimes they can get lost in the daily rush. That's where problems can start to unfold.

Today, pay attention to the things that make the day go smoothly for you and your team. These are your "best practices" and "wins." Then focus on doing more of those things.

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