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VetVine Client Care
Managing The Waiting Room In A Veterinary Clinic
Behavior
After a past webinar titled "Fear of the Veterinary Clinic and Veterinary Procedures," Dr. E'Lise Christensen wrote this regarding a video she shared during that webinar:
Comment by E'Lise Christensen, DVM, DACVB:
How many of us empower our client care coordinators and receptionists to REALLY manage the waiting room? Not many! How irritating that must be for them!? They have to see animals and people making each other more agitated and don't have a plan on how to fix it. NOT COOL!
The good news? There are lots of simple, efficient ways to manage the waiting room. Without managing this stressful environment appropriately, you are setting your team and your patient up to fail. And that could be an EPIC fail for that patient. Don't forget ... when you really scare an animal and then send them home, that patient's other behaviors may decompensate. I've even known animals who ended up getting euthanized as a direct result of this type of scenario.
Behavior problems kill pets. They make your clients unhappy. They reduce the number of clients veterinary hospitals can keep. They make us all sad when they don't get better. It's really a no-brainer. GO TEAM!!!
I hope you guys like this video showing active waiting room management: