Many of our good recommendations don't quite hit the mark with our clients and the consequence is that their pets go home with no treatment. This is often times due to a (perceived) lack of confidence or the inability to convey a relatable story to the pet owner - something they can personally identify with and understand.
Dr. Greenfield told us that this presentation is one of his favorites! His discussion includes:
- The 'what, how and why' and how that relates to decision making
- A review of Aristotle's Theory of Persuasion and how that applies to pet care professionals
- How to tell a story that clients can relate to
- How the veterinary team as a whole can benefit from this paradigm shift in speaking with clients
Running time: 57 mins
Approved for 1 hour of CE credit by AAVSB RACE and NY State
You might also like
Challenging Conversations And Defusing Intense Emotional Interactions
09/10/2025
This essential webinar equips veterinary professionals with communication strategies to navigate cha...
Read
More
Stem Cell Therapy For Canine Atopic Dermatitis
08/20/2025
Canine atopic dermatitis is a complex disease. Management of patients is often multimodal and includ...
Read
More
Canine Atopic Dermatitis - Pathogenesis, Diagnosis, And Treatment Of Mild Disease
08/12/2025
Canine atopic dermatitis (CAD) is one of the most frustrating and complex skin conditions encountere...
Read
More
Bridging The Gap: Effective Intergenerational Communication In Veterinary Practice
04/09/2025
In today's diverse veterinary workplaces, team members from different generations often face communi...
Read
More
Why Starting Anesthetic Dentistry At 1 To 1 ½ Years Of Age
05/17/2024
Many pets go through life with oral pain and discomfort due to malocclusion, crowding and tooth rota...
Read
More
Dental Equipmentology 101 ... Burs, Luxators, Elevators, Handpieces And Your Body!
05/14/2024
One does not go to a gunfight with a butter knife! You may do it once, but it will leave you bloody...
Read
More
