This essential webinar equips veterinary professionals with communication strategies to navigate challenging conversations and defuse intense emotional interactions in veterinary practice. Participants will learn techniques to manage high-stress situations, address conflicts compassionately, and maintain professionalism while dealing with upset or distressed clients. Discussion will also include how to give and receive feedback. By the end of this session, participants will have a robust toolkit for handling difficult dialogues, de-escalating tense scenarios, and fostering positive outcomes in even the most emotionally charged veterinary encounters.

Registrants will be invited to participate in a live and interactive debriefing session on this topic to be held on 11/12/25.

Running time: 41 mins

VetVine Premium Membership subscribers with a CE-eligible subscription are eligible to earn CE credit.

Approved for 0.5 hrs of CE credit by AAVSB RACE and NY State

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