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VetVine Client Care
The veterinary field is built on compassion, dedication, and a shared love for animals - but anyone working in a hospital setting knows it also comes with unique challenges. A survey of veterinary hospital leaders and supervisors shed light on what truly weighs heaviest on their minds. Surprisingly, it’s not complex medical cases or even client complaints - it’s the internal struggles among teams!
When asked to complete the sentence “The single most difficult stress for me to manage at work is ___,” here’s how respondents ranked the stressors:
It's clear, from this survey, that team dynamics and workplace culture are at the heart of veterinary workplace stress - not only for owners, managers and supervisors, but for all employees.
So, how can we tackle negativity in the workplace? Here are some helpful tips shared by practice management consultants:
For leadership:
For everyone:
And, what if leadership is the source of negativity? Well, owners, managers, and supervisors are not immune from spreading negativity. In these instances, employees can lead by example. If you find yourself listening to a manager complaining or venting, you (the employee) can stop them and say “I’d like to help resolve this — let’s go talk about it directly with ...” This approach can help to diffuse tension and reinforce a workplace culture where everyone is responsible for upholding positivity.